Troubleshooting

Cubase 8 is Frequently Crashing
On March 12th, 2015 Steinberg released Cubase 8.0.10 Update that included bugfix related to plug-ins using JUCE Library (such as ours). We strongly ad...
Thu, 2 Apr, 2020 at 10:58 AM
How to Provide a System Report
Not all hardware is equal. That's why providing informative report of your hardware and software would help us help you. Mac Users: 1. Click on t...
Tue, 17 Nov, 2020 at 12:36 PM
How to Provide A Crash Report
We work hard to improve our products striving for stability. In order to analyze an issue, modern operating systems provide some logging with details: - ...
Thu, 2 Apr, 2020 at 11:06 AM
Plug-In Doesn't Show up Even in Logic X's Plug-In Manager With High Sierra
Currently, High Sierra 10.13 (first release) might require a restart after installing new plug-ins.
Thu, 2 Apr, 2020 at 11:08 AM
Legacy Sound Radix 32bit Plug-Ins
With macOS 10.15 Catalina, Apple removed 32 bit support. We did our best to keep supporting 32 bit even after we've announced their deprecation. T...
Tue, 30 Mar, 2021 at 5:00 PM