FAQ

Do you support RTAS?
AAX & RTAS are both proprietary formats for Avid's Pro Tools. RTAS is the legacy format and has been supported from Pro Tools LE 5.x until Pro ...
Tue, 29 Sep, 2020 at 2:18 PM
macOS 10.15 Catalina Comptability
On October 7, 2019, Apple released macOS 10.15 Catalina. In addition to new features, macOS 10.15 Catalina is the first version to completely remove 32-bit ...
Mon, 23 Dec, 2019 at 4:11 PM
How to Open Mono VST3 Plugin Instances in Reaper
Load a VST3 Plugin. Click on the plug-in's I/O assignments. From the plugin pin connector click the 'I/O' button. Go to 'Request VST...
Mon, 23 Mar, 2020 at 4:46 PM
How to Scan for New Plugins?
Nuendo 10 and Cubase 10 1. Open Nuendo/Cubase. 2. Under the Studio menu, click VST Plug-In Manager. 3. Click the Refresh icon. 4. Click the Blacklist t...
Wed, 20 Jan, 2021 at 12:46 PM
How to Join a Remote Support Session
We're using Zoho Assist for remote sessions. We will send you an invite a few minutes ahead of our scheduled time.  Please follow these steps in o...
Mon, 17 Aug, 2020 at 2:40 PM
I Can't Create A Support Ticket
If you're unable to create a support ticket, email us directly at support@soundradix.com.
Sun, 8 Nov, 2020 at 9:01 AM
macOS 11 Big Sur Compatibility
The following products have been tested and are compatible with macOS 11 Big Sur: Auto-Align 1.6.1 Auto-Align Post 1.1.2  Drum Leveler 1.1.3 Mut...
Mon, 9 Nov, 2020 at 4:49 PM
Reverting to the Default Preset Doesn't Work
Issue: Re-opening a project/session, selecting `Default` preset from preset manager won't work. Workaround: Use A/B: Switch to B (or A if ...
Tue, 23 Feb, 2021 at 10:08 AM
Adobe Audition loads plugins in non-default state
Plugins might load in their non-default state in Audition under Windows 10. If you encounter this, close Audition and delete the 'EffectPresets.XML&#x...
Mon, 5 Apr, 2021 at 4:52 PM